Privacy Policy

Effective Date: 15 Jan 2025

Eraviya is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

1. Information You Provide to Us

We may collect the following personal information directly from you:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit card details or other payment methods.
Account Information: Username, password, and profile details.
Customer Support: Information provided when you contact us for support or inquiries.

2. Information We Collect Automatically

When you interact with our Services, we may automatically collect:

Device Information: IP address, browser type, and operating system.
Usage Data: Pages visited, time spent on our site, and other interaction data.
Cookies and Tracking Technologies: To improve your experience and for analytics purposes.

3. Information from Third Parties

We may collect information from third-party services, including social media platforms, advertising networks, and analytics providers.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our Services.
To process orders and payments.
To communicate with you, including sending order confirmations and promotional messages.
To personalize your experience on our platform.
To comply with legal obligations.

Sharing Your Information

We do not sell your personal information. However, we may share your data with the following parties:

Service Providers: To assist in operating our business, such as payment processors and delivery partners.
Legal Authorities: When required to comply with legal obligations or enforce our terms.
Marketing Partners: To deliver relevant advertisements and promotional content.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update: Request access to or updates of your personal information.
Delete: Request the deletion of your personal data, subject to legal obligations.
Opt-Out: Unsubscribe from promotional communications.
Cookies: Manage your cookie preferences through your browser settings.

To exercise these rights, contact us at awais.eraviya@gmail.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can guarantee 100% security.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: awais.eraviya@gmail.com

Address: Chak NO 97/6.R Harrapa Road Near Cant Sahiwal

Phone: +92 304 5816693

Meta and WhatsApp Integration

We use WhatsApp Business API to enhance customer communication. By using this service, you agree that your data may be processed in accordance with this Privacy Policy and WhatsApp’s Privacy Policy. Data shared through WhatsApp will be used solely to respond to your inquiries, process orders, and provide support.

For more information about WhatsApp’s privacy practices, visit WhatsApp Privacy Policy.

Thank you for trusting Eraviya. Your privacy is important to us.